Providing professional, courteous and timely support to customers is our number one priority. Customers and partners have around-the-clock access to our technical support team.
We ensure our 24x7 always available service helps resolve problems quickly and efficiently.
Our knowledgeable support team is recognized for their experience, expertise and dedication. They will resolve any issues that may arise with the integration of any of our products into your storage infrastructure.
Technical support is available to customers who have purchased KOM Networks' Software products and hold a valid support agreement. Support service agreements are based upon yearly contract subscriptions or renewals.
KOM Networks' technical assistance for our customers includes:
- 24 x 7 access via email or telephone
- Free maintenance release updates
- Free product minor release upgrades
To obtain the status of your current agreement, to purchase or renew a support service agreement, or for general inquiries, you can eMail Support at support@komnetworks.com.
If you purchased KOM software through an authorized integrator or partner, contact them for first-level support.
Account Information
Please have the following information available when contacting our support department.
- License number
- End-User/Partner name
- Contact person
- Preferred method of communication
- Telephone number
- Email address
